|Company Policies and Information
If you have questions about an existing order, placing an order, product information, you can contact us via email by clicking HERE or call us. Our Customer Service Representatives will be happy to answer any questions you may have.
Operating Hours (Pacific Time)
Monday through Friday: 10:00AM - 6:00PM
How to order
You can order securely online via our online store at www.charmvoodoo.com
You can use our online store to print out shopping cart page and send it in along with your check or money order. Orders paid by personal check will be held for 2 to 4 weeks for bank clearance.
Out of Stock/Back Orders
We will notify you if your request is currently out of stock. In most cases, back orders should be received within 3–4 weeks.
Here is the Policy (Return for refund)
Any product that arrives in less than perfect condition may be returned for a full refund. To make a return, please send an e-mail within 7 days with: 1) your name 2) store name 3) a brief description of the nature of the problem to:
We will refund the item(s) or replace the item(s)and pay for the shipping of any product that is deemed imperfect within 90 days of your purchase.
Our products are guaranteed for life. After 90 days, if you send me your information and it shows in our system that you ordered a Charm Voodoo doll, you may return the remaining product to us for a refund.
Here is the Shipping Policy
Charm Voodoo ships domestic and international orders via Postal Air unless otherwise requested. Shipping is $7.00 US per order unless your purchase is over $35.00 US (in which case shipping is free). Shipping takes between 5-10 business days, usually shipped out within 48 hours of you placing the order on the website.
Charm Voodoo employees, consultants and contractors are obliged to respect the confidentiality of any personal information held by Charm Voodoo Dolls.
You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of your membership password. Please notify us immediately if there is any unauthorised use of your membership account by any other Internet user or any other breach of security.
What Information Do We Collect And How Will We Use It?
Certain personal information is requested on becoming a member.
Some of this information (including sensitive information) is essential for us to be able to accurately identify who is entitled to member-privileged services, and as such is mandatory. Other types of information are collected to help us profile who is using these services and what their interests are. Information of this type is optional and need only be filled in if you wish to do so.
We value your trust in www.charmvoodoo.com. Your information will be held in the strictest confidence. The information we collect from your use of our site enables us to provide a better service that is tailored to your needs.
Charm Voodoo or its sponsor will not disclose any personal information about you except under the following circumstances:
(i) You would reasonably expect us to use the personal information for that purpose; and
(ii) That other purpose is related to the primary purpose; or
(iii) You consent to such use; or
(iv) When required by Law
Charm Voodoo may share non-personal, aggregate information about our visitors and members with unrelated third parties, including sponsors and advertisers. Charm Voodoo Dolls will not share personally identifiable information about any visitor and / or member with unrelated third parties without obtaining the consent of such visitor and / or member.
Charm Voodoo will not sell or disclose your personal information to unrelated third parties without your consent. However, on particular pages where we ask for your personal information, we may explicitly tell you that the data we are collecting on that page might be shared with third parties, such as our sponsors or parties providing services to our visitors and / or members. In such cases, your act of disclosure of your personal information shall be deemed as your specific consent and shall override anything to the contrary in this policy statement and / or Terms and Conditions.
An Introduction To Cookies
A "cookie" is a text file containing information about your website preferences which is stored by your browser on your hard disk. Cookies cannot be used to run programs or deliver viruses to your computer.
Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page.
Checking And Updating Your Information
If you wish to update or change personal information collected in your membership account, please login and amend your details. All of your details and preferences will be displayed and may be updated live.
Third Party Sites
Please note that this policy does not apply to use of third party sites that are available through and / or hyper linked to the Charm Voodoo website. Charm Voodoo provides links to third parties websites outside of the Charm Voodoo service. These linked sites are not under the control of Charm Voodoo, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the privacy policies / terms and conditions of using their websites.
Your Subscription To Promotional Emails
When you sign up for the Charm Voodoo membership, you can request to receive promotional information from Charm Voodoo and / or other merchants directly. These merchants are organisations or companies whose products or services may be of interest to members of Charm Voodoo. If you sign up to receive the offers but later decide you don't want them, just email us at firstname.lastname@example.org Please allow seven days for this request to be processed.
Privacy Of Credit Card Details
Online shopping provides easy access to many shopping opportunities from the comfort of your own home 24 hours a day, seven days a week. The team at Charm Voodoo wants to ensure that you can shop with complete confidence online so we provide an added level of security called SSL (Secure Sockets Layer). This security is actually safer than using your credit card at a department store or over the phone. What Is SSL? Secure Sockets Layer (SSL) encryption technology ensures information is safely encrypted (or scrambled). This means SSL encrypts your order including your credit card number prior to sending them to the online retailer. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to the online retailer and ensures your privacy & the integrity of your order.
SSL is the system that is used by all reputable online retailers.
How Do I Know Online Retailers Are Using This Added Level Of Security?
Your web browser will display a special icon. A closed padlock or an unbroken key appears on the bottom of the screen to show that an online retailer is using this security measure. This icon is usually located in the bottom corner of the browser window on the checkout page.
The safety and wellbeing of children is very important to us. We ask that children under the age of 18 have a parent or guardian supervise their use of our site and assist them with sending any transmission over the Internet.
Charm Voodoo will make every reasonable effort to ensure that children's privacy and other rights are not compromised. However, it is ultimately the responsibility of parents to monitor their children's usage of the Internet.
All prices are in US dollars